Martarello, R. de A. e Oliveira, M. R. (2021) “Service quality performance measurement provided by a vegan savoury snacks company: application of the Servqual tool on orders through a food delivery App”, Refas - Revista Fatec Zona Sul, 8(1), p. 1–14. doi: 10.26853/Refas_ISSN-2359-182X_v08n01_08.